We dispatch items within the UK, the EU and worldwide. From Monday to Friday stock permitting orders are usually dispatched within 48 hours after cleared payment has been received and an email confirming the dispatch is sent to the email address provided.
When placing your order please ensure that you give your correct address for delivery since we cannot be held responsible if the delivery address is incorrect. We also cannot take any responsibility for a lost or stolen parcel if you request it is left somewhere else than at your address.
Every care is taken to get your order to you quickly and safely, however, occasionally parcels may go missing in transit. If this happens please contact us on firstname.lastname@example.org quoting your order reference number and we’ll investigate it for you. If you prefer please call Viktoria or David on 01323 870284 during shop hours or 01323 870043 at any other time.
Once you’ve received your order all risk of damaging and losing the goods is passed on to you. If you intend to return the goods as per our cancellation policy please ensure you take good care of them. We recommend that you ask for proof of postage and use a recorded service as we cannot take the responsibility if the goods are lost in transit. For more information about cancelling your order, changing and returning goods please read the separate pages.
UK deliveries are free for orders over £40. We dispatch your items using standard Royal Mail service.
We currently offer only standard UK delivery with Royal Mail (we do not offer an express delivery service). Delivery estimate is within 3 days after placing an order. For orders under £40 this will cost £3.50 for most products, although for some bulkier or heavier products we will clearly state a different fee along with the rest of the product information.
From time to time we also have free delivery offers and these are announced on our Facebook and Twitter pages.
For EU deliveries are dispatched by using Royal Mail international airmail.
Within the EU delivery is charged at £5 and is expected to arrive within 3-5 working days.
Rest of the world.
For the rest of the world delivery is charged at £9 and is estimated to arrive within 5-7 working days. For big and/or heavy orders the actual shipping fee might be a lot more than £9, and the delivery time longer. In those cases we will contact you and ask you to either contribute to the real shipping cost, or if you find it to be too expensive we will of course refund your money. We are sorry about not giving you a correct shipping fee cost up front, our website is just not sophisticated enough yet to calculate this.
Please note that import duty, sales taxes, charges and VAT may apply on deliveries outside of the EU and may be levied on international orders at their destinations. These fees are out of our control and are not the responsibility of Peppa K, these costs are to be paid by the purchaser. Therefore please contact your local customs office to check your local sales taxes or similar before placing an international order, as any additional customs clearance costs are borne by you.